Privacy policy

PRIVACY POLICY

Last Updated: 2 September 2026

CASO Design respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how CASO Design (“we”, “us” or “our”) collects, uses, shares, stores and protects information when you:

  • Visit www.casodesignofficial.com;

  • Create an account;

  • Place an order;

  • Contact customer service;

  • Subscribe to marketing communications; or

  • Otherwise use our website and services.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. PERSONAL INFORMATION WE COLLECT

Personal information is information that identifies you or can reasonably be linked to you.

Depending on how you interact with us, we may collect the following categories of information.

Information You Provide

When you place an order, create an account or contact us, we may collect:

  • Full name;

  • Email address;

  • Telephone number;

  • Billing address;

  • Shipping address;

  • Account login information;

  • Order and purchase history;

  • Product preferences;

  • Customer service communications;

  • Reviews, comments or survey responses; and

  • Any other information you choose to provide.

Payment Information

When you make a purchase, payment information is processed by our payment service providers.

This information may include:

  • Payment card type;

  • Cardholder name;

  • Billing details;

  • Payment status;

  • Transaction reference; and

  • Limited payment card information, such as the final digits of a card.

We do not normally receive or store complete payment card numbers or card security codes.

Information Collected Automatically

When you access our website, we or our service providers may automatically collect:

  • IP address;

  • Browser type and version;

  • Device type;

  • Operating system;

  • Approximate location based on IP address;

  • Language and time-zone settings;

  • Referring website;

  • Pages viewed;

  • Products viewed;

  • Links clicked;

  • Shopping basket activity;

  • Session duration; and

  • Diagnostic, performance and security information.

This information may be collected through cookies, pixels, server logs and similar technologies.

2. HOW WE USE PERSONAL INFORMATION

We may use personal information to:

  • Process and fulfil orders;

  • Confirm payments;

  • Arrange delivery;

  • Provide order and tracking updates;

  • Process cancellations, returns and refunds;

  • Create and manage customer accounts;

  • Respond to questions and customer service requests;

  • Detect and prevent fraud, abuse and security incidents;

  • Maintain and improve the website;

  • Analyse website performance and customer behaviour;

  • Personalise website content and product recommendations;

  • Comply with tax, accounting and legal obligations;

  • Enforce our Terms of Service and other policies;

  • Resolve disputes and protect legal rights; and

  • Send marketing communications where permitted.

We will not use personal information for purposes that are incompatible with those described in this policy unless authorised or required by law.

3. LEGAL BASES FOR PROCESSING

Where data protection law requires a legal basis, we may process personal information on the following grounds:

Contract

Processing is necessary to:

  • Accept and fulfil your order;

  • Process payment;

  • Deliver products;

  • Provide customer service; and

  • Manage returns and refunds.

Legal Obligations

Processing may be required to comply with tax, accounting, consumer protection, fraud prevention and other legal obligations.

Legitimate Interests

We may process information where reasonably necessary to:

  • Operate and improve our business;

  • Protect the website and customers;

  • Prevent fraud;

  • Understand website use;

  • Manage customer relationships; and

  • Establish or defend legal claims.

We consider the impact on your privacy before relying on legitimate interests.

Consent

We may rely on your consent for activities such as:

  • Sending certain marketing communications;

  • Using non-essential advertising or analytics cookies; and

  • Processing information for another purpose disclosed when consent is requested.

You may withdraw consent at any time. Withdrawal will not affect processing that took place before consent was withdrawn.

4. ORDER PROCESSING

We use your order information to:

  • Verify your identity and payment;

  • Prepare and dispatch your order;

  • Provide shipping notifications;

  • Communicate about delivery issues;

  • Process returns and refunds;

  • Maintain transaction records; and

  • Prevent fraudulent transactions.

We may share the information necessary to fulfil your order with payment processors, warehouses, delivery companies and customer service providers.

5. MARKETING COMMUNICATIONS

Where permitted by law, we may use your contact information to send:

  • Product announcements;

  • Store updates;

  • Promotional offers;

  • Shopping basket reminders; and

  • Other marketing communications.

You may unsubscribe at any time by using the unsubscribe link included in a marketing email or by contacting us through our website.

Unsubscribing from marketing will not prevent us from sending non-promotional communications relating to orders, payments, security, returns or policy changes.

We do not share your personal information with unrelated third parties for their independent direct marketing without your consent.

6. COOKIES AND SIMILAR TECHNOLOGIES

Cookies are small files stored on your browser or device. We may also use pixels, tags, local storage and similar technologies.

These technologies may be used to:

  • Keep the website functioning;

  • Remember your preferences;

  • Maintain your shopping basket;

  • Keep you signed in;

  • Prevent fraud and protect website security;

  • Understand how visitors use the website;

  • Measure website performance;

  • Personalise content; and

  • Measure advertising effectiveness.

Essential Cookies

Essential cookies are necessary for functions such as checkout, account access, security and shopping basket management. They cannot normally be disabled through our cookie controls.

Analytics Cookies

Analytics cookies help us understand website traffic and performance.

Advertising Cookies

Advertising cookies may be used to personalise advertising and measure campaign performance, subject to applicable consent requirements.

You can manage cookies through our cookie controls, where available, or through your browser settings. Blocking certain cookies may affect website functionality.

7. HOW WE SHARE PERSONAL INFORMATION

We may share personal information with trusted service providers that perform services on our behalf, including:

  • Website hosting providers;

  • E-commerce platform providers;

  • Payment processors;

  • Fraud prevention providers;

  • Warehouses and fulfilment partners;

  • Shipping and delivery companies;

  • Customer service providers;

  • Email and communication providers;

  • Analytics providers;

  • Advertising providers;

  • IT and security providers; and

  • Professional advisers, such as accountants or legal advisers.

These providers may access information only as necessary to perform their services and are expected to protect it appropriately.

We do not sell personal information in exchange for money.

8. LEGAL DISCLOSURES

We may disclose personal information where reasonably necessary to:

  • Comply with a law, regulation, court order or lawful government request;

  • Respond to legal proceedings;

  • Investigate fraud or unlawful activity;

  • Protect our customers, business, property or legal rights;

  • Enforce our agreements and policies; or

  • Protect the rights and safety of others.

We may also disclose information in connection with a merger, acquisition, financing, restructuring, insolvency or sale of all or part of our business. Any recipient will be required to handle the information in accordance with applicable law.

9. INTERNATIONAL DATA TRANSFERS

Our website, service providers and business partners may process information in countries other than your country of residence.

These countries may have different data protection laws.

Where required, we use appropriate safeguards for international transfers, which may include:

  • Contractual data protection clauses;

  • Transfers to countries recognised as providing adequate protection;

  • Service-provider security commitments; or

  • Other legally approved transfer mechanisms.

10. DATA RETENTION

We retain personal information only for as long as reasonably necessary for the purposes described in this policy.

Retention periods depend on:

  • The nature of the information;

  • The duration of our relationship with you;

  • Order fulfilment and customer service requirements;

  • Tax and accounting obligations;

  • Fraud prevention requirements;

  • Warranty and dispute periods; and

  • Applicable legal requirements.

When information is no longer required, we will delete, anonymise or securely dispose of it, unless continued retention is required or permitted by law.

11. DATA SECURITY

We use reasonable technical, organisational and administrative safeguards designed to protect personal information from:

  • Unauthorised access;

  • Accidental loss;

  • Misuse;

  • Alteration;

  • Unlawful disclosure; and

  • Destruction.

These safeguards may include encryption, access restrictions, security monitoring and secure payment processing.

However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee absolute security.

You are responsible for keeping your account password confidential and should contact us if you suspect unauthorised account activity.

12. YOUR PRIVACY RIGHTS

Depending on your location and applicable law, you may have the right to:

  • Request access to personal information held about you;

  • Request correction of inaccurate or incomplete information;

  • Request deletion of personal information;

  • Restrict certain processing;

  • Object to processing based on legitimate interests;

  • Withdraw consent;

  • Request a portable copy of certain information;

  • Opt out of marketing communications;

  • Object to certain automated decision-making; and

  • Submit a complaint to a competent data protection authority.

These rights may be subject to lawful exceptions.

We may request information to verify your identity before completing a privacy request. We will respond within the timeframe required by applicable law.

13. EUROPEAN ECONOMIC AREA AND UNITED KINGDOM USERS

If you are located in the European Economic Area or United Kingdom, you may have rights under applicable data protection legislation, including the GDPR or UK GDPR.

You may also submit a complaint to the data protection authority in the country where you live or work if you believe your information has been processed unlawfully.

We encourage you to contact us first so that we have an opportunity to address your concerns.

14. UNITED STATES PRIVACY RIGHTS

Residents of certain US states may have additional rights, including the right to:

  • Know what categories of personal information are collected;

  • Request access, correction or deletion;

  • Obtain a copy of certain information;

  • Opt out of certain targeted advertising, sharing or sales; and

  • Appeal a denied privacy request.

The availability of these rights depends on your state and whether the relevant law applies to CASO Design.

We will not unlawfully discriminate against you for exercising an applicable privacy right.

15. AUTOMATED DECISION-MAKING AND FRAUD PREVENTION

We or our service providers may use automated systems to identify transactions that could involve fraud, payment abuse or security risks.

These systems may consider information such as transaction details, device information, location, payment history and unusual order activity.

An order may be delayed, reviewed or refused when suspicious activity is detected. Where required by law, you may request human review of a decision that has a significant effect on you.

16. CHILDREN’S PRIVACY

Our website and products are intended for adults and are not directed towards children under 16.

We do not knowingly collect personal information from children under 16.

If you believe a child has provided personal information to us, contact us through the website. Where appropriate, we will take steps to delete the information.

17. THIRD-PARTY WEBSITES

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy, security or content practices of third-party websites. This Privacy Policy applies only to information processed by CASO Design through our website and services.

Review the privacy policy of a third-party service before providing personal information to it.

18. ACCOUNT INFORMATION

If you create an account, you may be able to review or update certain information by signing in.

You are responsible for ensuring that your account information is accurate and current.

If you want to close your account, submit a request through our Contact Us page. We may retain information that is required for legal, accounting, fraud prevention or dispute-resolution purposes.

19. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy to reflect changes in:

  • Our services;

  • Technology;

  • Data-processing practices;

  • Legal obligations; or

  • Business operations.

The revised policy will be published on this page with an updated effective date.

If required by law, we will provide additional notice or request consent before material changes take effect.

20. CONTACT US

For questions about this Privacy Policy or to exercise an applicable privacy right, contact CASO Design through the Contact Us page at:

www.casodesignofficial.com

When submitting a privacy request, provide enough information for us to identify your account or order and understand your request.

No company address is included in this Privacy Policy.