Terms of service

TERMS OF SERVICE

Last Updated: 2 September 2026

OVERVIEW

This website is operated by CASO Design. Throughout the website, the terms “we”, “us” and “our” refer to CASO Design.

CASO Design provides this website, including all information, tools, products and services available through it, subject to your acceptance of these Terms of Service and all other policies published on the website.

Our website address is:

www.casodesignofficial.com

By visiting our website, creating an account, placing an order or purchasing a product from us, you agree to be bound by these Terms of Service (“Terms”). These Terms apply to all users of the website, including visitors, customers and contributors of content.

Please read these Terms carefully before using our website. If you do not agree with them, you must not access the website or use our services.

We may update or replace any part of these Terms by publishing a revised version on this page. Your continued use of the website after changes are published constitutes acceptance of the updated Terms.

SECTION 1 — ONLINE STORE TERMS

You must be at least the age of majority in your country or place of residence to place an order. If you allow a minor to use this website, you are responsible for their use of the website.

You must not use our products, website or services for any illegal, fraudulent or unauthorised purpose.

You must not transmit viruses, malware, destructive code or any material intended to interfere with the operation or security of the website.

A breach of these Terms may result in the suspension or termination of your access to our services.

SECTION 2 — GENERAL CONDITIONS

We reserve the right to refuse or restrict service where reasonably necessary, including in cases involving suspected fraud, abuse, unlawful activity, payment disputes or violations of these Terms.

You must not reproduce, duplicate, copy, sell, resell or exploit any part of the website or services without our prior written permission.

Information submitted through the website may be transferred through different networks and adapted to the technical requirements of connected systems. Payment information is processed using appropriate security and encryption measures.

The headings in these Terms are provided for convenience and do not affect their interpretation.

SECTION 3 — WEBSITE INFORMATION

We make reasonable efforts to ensure that the information presented on our website is accurate and current. However, product descriptions, availability, measurements, colours, technical specifications and other content may occasionally contain errors or omissions.

Images are provided for illustrative purposes. The appearance and colour of a product may vary depending on lighting, photography and the display settings of your device.

Where information concerns product safety, installation, operation or maintenance, you should also follow the instructions and documentation supplied with the product.

We may update or correct website content at any time.

SECTION 4 — PRICES AND PAYMENTS

Product prices are displayed on the website and may be changed without prior notice. A price change will not affect an order that we have already accepted, unless the displayed price was clearly incorrect.

Applicable taxes, delivery charges and other fees will be shown during checkout before you confirm your order.

You agree to provide current, complete and accurate billing and payment information.

Payment must be authorised before an order can be processed. We may use third-party payment providers to process transactions securely. We do not normally store complete payment card details.

All payments are subject to fraud prevention and verification procedures.

SECTION 5 — PRODUCTS AND AVAILABILITY

Products may be available exclusively online and may be offered in limited quantities.

All orders are subject to product availability. Adding a product to your basket does not reserve it.

We reserve the right to:

  • Limit the quantity of a product purchased in a single order;

  • Restrict sales to certain regions where reasonably necessary;

  • Withdraw or discontinue products;

  • Correct inaccurate product descriptions or specifications; and

  • Refuse orders that appear to have been placed for unauthorised resale or fraudulent purposes.

Nothing in these Terms excludes any product warranty or consumer right that cannot legally be excluded.

SECTION 6 — ORDERS AND CONTRACT FORMATION

After you place an order, you may receive an acknowledgement confirming that we have received it. This acknowledgement does not necessarily mean that the order has been accepted.

A binding sales contract is formed when we confirm that the order has been accepted or dispatched, depending on the information provided during checkout.

We reserve the right to refuse or cancel an order if:

  • The product is unavailable;

  • Payment cannot be authorised;

  • The price or product information contains an obvious error;

  • We cannot deliver to the supplied address;

  • We reasonably suspect fraud or unauthorised resale; or

  • The order violates these Terms or applicable law.

If we cancel an order after receiving payment, the relevant amount will be refunded to the original payment method.

SECTION 7 — DELIVERY

Delivery destinations, estimated processing times, delivery times and charges are described in our Shipping Policy and at checkout.

Delivery dates are estimates unless we expressly agree to a guaranteed date. Delays may occur because of carrier disruption, customs processing, weather, public holidays or events outside our reasonable control.

You are responsible for providing a complete and accurate delivery address. Additional charges caused by an incorrect or incomplete address may be passed on to you where permitted by law.

Risk of loss or damage passes to you when the order is delivered to you or to a person nominated by you, except where applicable law provides otherwise.

SECTION 8 — CANCELLATIONS, RETURNS AND REFUNDS

Your rights to cancel an order, return a product or request a refund are explained in our Return & Refund Policy.

Returned products must meet the eligibility requirements stated in that policy. Certain products may be excluded from return where an exclusion is permitted by law, including personalised products, sealed hygiene-sensitive goods that have been opened and products damaged through misuse.

Nothing in our Return & Refund Policy limits any mandatory consumer rights available to you.

SECTION 9 — PRODUCT USE AND SAFETY

Products must be used only for their intended purpose and in accordance with the instructions, safety warnings and technical requirements supplied with them.

Electrical products must be used with a compatible power supply, voltage and plug system. You are responsible for checking compatibility before use unless the product description expressly confirms compatibility for your location.

We are not responsible for damage caused by improper installation, unauthorised modification, misuse, neglect, unsuitable electrical supply or failure to follow product instructions, except where liability cannot legally be excluded.

If you believe a product may be unsafe, stop using it and contact us through the website.

SECTION 10 — OPTIONAL TOOLS AND THIRD-PARTY SERVICES

We may provide access to services or tools supplied by third parties, including payment processors, delivery providers and analytics services.

Third-party services may be governed by their own terms and privacy policies. We are not responsible for third-party services except to the extent required by applicable law.

Your use of optional third-party tools is at your discretion.

SECTION 11 — THIRD-PARTY LINKS

The website may contain links to third-party websites. These links are provided for convenience and do not necessarily indicate our endorsement.

We are not responsible for the content, security, availability or privacy practices of third-party websites.

Before purchasing from or providing information to a third party, you should review its applicable policies and terms.

SECTION 12 — USER REVIEWS AND SUBMISSIONS

If you submit a review, comment, photograph, suggestion or other content, you confirm that:

  • You have the right to provide it;

  • It is accurate and based on your genuine experience;

  • It does not violate any third-party rights;

  • It is not unlawful, abusive, defamatory or misleading; and

  • It does not contain malware, advertising spam or fraudulent content.

You grant us a non-exclusive, worldwide and royalty-free licence to use, reproduce, publish, translate and display submitted content for operating and promoting our services.

We may remove content that violates these Terms or applicable law.

SECTION 13 — PERSONAL INFORMATION

Our collection and use of personal information are governed by our Privacy Policy.

By using the website, you acknowledge that your information may be processed by service providers necessary to operate the store, process payments, fulfil orders and provide customer support.

SECTION 14 — ERRORS AND OMISSIONS

The website may occasionally contain typographical errors, inaccurate information or omissions relating to product descriptions, prices, promotions, delivery charges, transit times or availability.

We reserve the right to correct errors and update information. If an error affects an order you have placed, we will notify you where reasonably possible and provide an appropriate option, which may include reconfirming or cancelling the order.

We will not rely on this section to avoid obligations imposed by applicable consumer law.

SECTION 15 — PROHIBITED USES

You must not use the website or its content:

  • For any unlawful or fraudulent purpose;

  • To violate applicable laws or regulations;

  • To infringe intellectual property, privacy or other legal rights;

  • To harass, threaten, abuse or discriminate against another person;

  • To submit false or misleading information;

  • To distribute viruses, malware or malicious code;

  • To collect personal information without lawful authority;

  • To send spam, phishing messages or deceptive communications;

  • To scrape or access the website using unauthorised automated methods;

  • To interfere with website security or operation; or

  • To impersonate another person or organisation.

We may suspend or terminate access where these restrictions are violated.

SECTION 16 — INTELLECTUAL PROPERTY

The website and its content, including text, graphics, product images, layouts, designs, icons and software, are owned by or licensed to CASO Design and are protected by applicable intellectual property laws.

You may use the website only for personal and non-commercial shopping purposes.

You must not copy, modify, distribute, reproduce, publish or commercially exploit website content without prior written permission from the relevant rights holder.

All third-party trademarks remain the property of their respective owners.

SECTION 17 — DISCLAIMER OF WARRANTIES

We aim to provide a reliable and secure service, but we do not guarantee that the website will always be uninterrupted, completely secure or free from errors.

The website may occasionally be unavailable for maintenance, security updates or circumstances outside our control.

Nothing in these Terms excludes statutory guarantees, warranties or consumer protections that cannot legally be excluded.

SECTION 18 — LIMITATION OF LIABILITY

To the maximum extent permitted by law, CASO Design will not be liable for indirect or consequential losses that were not reasonably foreseeable when the contract was formed.

We do not exclude or limit liability where doing so would be unlawful, including liability for:

  • Death or personal injury caused by negligence;

  • Fraud or fraudulent misrepresentation;

  • Deliberate misconduct; or

  • Violation of mandatory consumer rights.

Where liability may lawfully be limited, our total liability relating to an order will not exceed the amount paid for the affected product, except where applicable law requires otherwise.

SECTION 19 — INDEMNIFICATION

To the extent permitted by law, you agree to compensate CASO Design for reasonable losses, costs or claims resulting directly from your unlawful use of the website, your violation of these Terms or your infringement of another party’s rights.

This section does not apply to losses caused by our own breach, negligence or unlawful conduct.

SECTION 20 — SEVERABILITY

If any provision of these Terms is found to be unlawful, invalid or unenforceable, that provision will be enforced to the maximum extent permitted or removed where necessary.

The remaining provisions will continue in full force and effect.

SECTION 21 — TERMINATION

These Terms remain effective until terminated by you or us.

You may stop using the website at any time. We may suspend or terminate access if you materially violate these Terms, use the website unlawfully or create a security risk.

Termination will not affect rights, obligations or liabilities that arose before termination.

SECTION 22 — ENTIRE AGREEMENT

These Terms, together with our Privacy Policy, Shipping Policy, Return & Refund Policy and any other policies referenced on the website, constitute the agreement between you and CASO Design regarding your use of the website and purchases made through it.

A failure to enforce a provision does not constitute a waiver of that provision.

SECTION 23 — GOVERNING LAW AND CONSUMER RIGHTS

These Terms are governed by the laws applicable to the operation of CASO Design and the sale of products through the website.

If you are a consumer, you will continue to benefit from any mandatory protections provided by the laws of your country or place of residence. Nothing in these Terms requires you to waive rights that cannot legally be waived.

Any dispute should first be raised with us so that we have a reasonable opportunity to resolve it.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms to reflect changes to our services, business practices or legal obligations.

The latest version will be published on this page together with its effective date. Changes will apply from the date they are published and will not normally affect orders already accepted.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms of Service may be submitted through the Contact Us page on:

www.casodesignofficial.com

No company address is included in these Terms.