Shipping policy

SHIPPING POLICY

Last Updated: 2 September 2026

Thank you for shopping with CASO Design. This Shipping Policy explains how orders placed through www.casodesignofficial.com are processed, dispatched and delivered.

1. SHIPPING DESTINATIONS

We currently deliver to the countries and regions available for selection during checkout.

Shipping availability may vary depending on the destination, product type, carrier restrictions and applicable import regulations.

If your destination cannot be selected during checkout, we are currently unable to deliver the order to that location.

2. ORDER PROCESSING

Orders are normally processed within 1–3 business days after payment has been successfully confirmed.

Business days do not include weekends or public holidays.

During sales events, seasonal periods or periods of unusually high order volume, processing may take longer. Once your order has been dispatched, you will receive a shipping confirmation where available.

Orders containing multiple products may be dispatched in separate packages.

3. ESTIMATED DELIVERY TIMES

Estimated delivery times depend on the destination, selected shipping method, carrier availability and local delivery conditions.

The estimated delivery timeframe available for your order will be displayed during checkout or included in your shipping confirmation.

Delivery estimates begin after an order has been processed and dispatched. Processing time is separate from delivery time.

All delivery dates are estimates unless we expressly confirm a guaranteed delivery service.

4. SHIPPING COSTS

Shipping costs are calculated according to factors including:

  • Delivery destination;

  • Package size and weight;

  • Selected delivery method;

  • Number and type of products ordered; and

  • Applicable carrier charges.

The total shipping charge will be displayed during checkout before you complete payment.

Any free-shipping promotion will be subject to the conditions displayed on the website at the time of purchase.

5. ORDER TRACKING

Where tracking is available, tracking information will be included in your shipping confirmation.

Please allow up to 3 business days after dispatch for tracking information to become active in the carrier’s system.

Tracking updates are provided by the shipping carrier. Temporary gaps between tracking events do not necessarily mean that the package has stopped moving.

6. DELIVERY DELAYS

Although we work with delivery partners to provide reliable service, delays may occur because of circumstances outside our reasonable control, including:

  • Severe weather;

  • Carrier disruption;

  • Customs inspections;

  • Public holidays;

  • Transportation delays;

  • Incorrect or incomplete delivery information;

  • Local delivery restrictions; or

  • Other unexpected events.

CASO Design cannot guarantee that every order will arrive within the estimated delivery period. However, we will provide reasonable assistance if a package is significantly delayed.

7. CUSTOMS, DUTIES AND IMPORT TAXES

International orders may be subject to customs duties, import taxes, handling charges or other fees imposed by the destination country.

Unless otherwise stated during checkout, these charges are not included in the product price or shipping cost and are the customer’s responsibility.

CASO Design does not control customs charges and cannot predict their amount. Customers should contact their local customs authority for further information before ordering.

Customs processing may increase the delivery time.

8. DELIVERY INFORMATION

Customers are responsible for providing a complete and accurate:

  • Recipient name;

  • Delivery address;

  • Postcode;

  • Telephone number; and

  • Other information required by the carrier.

Please review your delivery information carefully before completing your order.

If you notice an error, contact us through the website as soon as possible. We cannot guarantee that an address can be changed after an order has entered processing or has been dispatched.

9. INCORRECT OR INCOMPLETE ADDRESSES

CASO Design is not responsible for delivery failure caused by an incorrect, incomplete or outdated address supplied by the customer.

If a package is returned because of incorrect delivery information, refusal of delivery or failure to collect it, additional shipping charges may apply before the order can be sent again.

Any refund for a returned package will be handled according to our Return & Refund Policy and applicable consumer law.

10. LOST OR MISSING PACKAGES

If your tracking information shows that a package has been delivered but you cannot find it, please:

  1. Check the delivery location and surrounding area;

  2. Ask members of your household or building management;

  3. Check with neighbours where appropriate; and

  4. Contact the shipping carrier for delivery details.

If the package remains missing, contact us through the Contact Us page on our website.

Please report a missing package within a reasonable period after the expected delivery date so that we can assist with a carrier investigation.

11. DAMAGED PACKAGES

If your order arrives damaged, please retain:

  • The product;

  • Original packaging;

  • Shipping label; and

  • Any protective packaging.

Contact us promptly through the website and provide clear photographs showing the damage, packaging and shipping label.

We will review the information and provide an appropriate solution in accordance with our Return & Refund Policy and applicable consumer law.

12. UNDELIVERABLE OR REFUSED PACKAGES

A package may be returned to us if:

  • The delivery address is incorrect or incomplete;

  • The recipient is unavailable;

  • The package is not collected;

  • Delivery is refused; or

  • The carrier cannot access the delivery location.

If a package is returned, we may contact you to arrange redelivery or process an eligible refund.

Additional delivery charges may apply when the return was caused by incorrect customer information, refusal of delivery or failure to collect the package, except where prohibited by law.

13. MULTIPLE PACKAGES

Products from the same order may be dispatched separately because of product availability, package size or warehouse arrangements.

If your order is divided into multiple shipments, you may receive separate tracking numbers. Receiving one package does not necessarily mean that the remaining products are missing.

14. ORDER CHANGES AND CANCELLATIONS

If you need to change or cancel an order, contact us as soon as possible.

We cannot guarantee changes or cancellations after an order has entered processing. Once an order has been dispatched, it cannot normally be cancelled and must be handled under our Return & Refund Policy.

15. CONTACT US

For questions concerning shipping, tracking or delivery, please contact CASO Design through the Contact Us page at:

www.casodesignofficial.com

Please include your order number and the email address used to place the order so that we can assist you efficiently.